Secure 3-Step Process
Chat Process / BDA Chat Support - Skill Assessment
This assessment evaluates practical skills required for Chat Process and Business Development Associate (BDA) Chat Support roles. It tests customer communication, lead qualification, chat handling, sales conversations, objection handling, product understanding, follow-ups, CRM usage, customer support, escalation, and conversion techniques. Candidates will be assessed on their ability to communicate professionally with customers, understand their requirements, identify sales opportunities, handle difficult conversations, provide accurate information, and move qualified leads toward the next stage of the sales process.
Questions
100
Duration
90 Mins
Passing
75%
Format
MCQ
Important Details
Strict Time Limit
You have exactly 90 minutes. Once started, the timer cannot be paused.
Passing Threshold
You must score 75% or higher to prove your skills and receive your certificate.
Retakes & Improvements
If you fail, or want to aim for a higher score, you can purchase a new exam session for ₹99.
Physical Print Delivery
Your digital certificate is included. If you want a professionally printed copy mailed to your door, it costs ₹399.
Detailed Report
Want to see which exact questions you missed? An optional detailed performance analysis is available after the exam for ₹29.
No Refunds
By paying, you provision secure server resources immediately. Payments are strictly non-refundable.
Who is this for?
Basic knowledge of customer communication and sales is recommended. Candidates should be comfortable communicating with customers through chat, understanding customer requirements, explaining products or services, handling objections, and following up with leads. Freshers can also attempt this assessment.
What you'll be tested on
Certificate Preview
Pass the test to receive a high-resolution, globally verifiable digital certificate.
PDF Ready
Professional Credential