Chat Process / BDA Chat Support - Skill Assessment
This assessment evaluates practical skills required for Chat Process and Business Development Associate (BDA) Chat Support roles. It tests customer communication, lead qualification, chat handling, sales conversations, objection handling, product understanding, follow-ups, CRM usage, customer support, escalation, and conversion techniques. Candidates will be assessed on their ability to communicate professionally with customers, understand their requirements, identify sales opportunities, handle difficult conversations, provide accurate information, and move qualified leads toward the next stage of the sales process.