Refund Policy

We believe in keeping things straightforward. Certify (operated by SoftMaji InfoTech Pvt. Ltd.) maintains a strict no-refund policy. Once you purchase an assessment, request a detailed report, or order a physical print, the transaction is final and cannot be reversed or canceled.

As a provider of digital services, our costs are incurred the exact moment your payment is successful. We do not offer refunds because your fee instantly goes toward:

• Immediate Access: You immediately unlock proprietary exam questions and intellectual property that cannot be "returned."
• System Resources: Your payment provisions secure, anti-cheat server bandwidth for your specific exam session.
• Permanent Hosting: We commit to hosting your digital certificate on our verification servers forever, which requires ongoing infrastructure costs on our end.

Paying the exam fee grants you the opportunity to take the test; it does not guarantee you will receive a certificate. If you do not meet the minimum passing score, or if your exam is terminated due to a violation of our anti-cheat rules, you will not be issued a refund. You are welcome to purchase a re-exam attempt to try again.

If our servers crash or a verified technical fault on our platform prevents you from completing your test, we still do not issue financial refunds. Instead, we will make it right by manually resetting your exam and providing you with a free replacement attempt. You must report the issue to our support team within 24 hours of the technical failure.

When you order a physical copy of your certificate, the printing and shipping processes begin almost immediately. These are custom-made items and the fee is non-refundable.

• If your certificate arrives damaged in the mail, please open a support ticket with a photo of the damage within 7 days of delivery.
• We will print and ship a replacement copy to you completely free of charge. We do not provide cash refunds for transit damage or courier delays.

We are always here to help resolve genuine issues. If you have a problem, please contact our support team first. Filing a forced chargeback or dispute through your bank or credit card company without talking to us violates these terms. Doing so will result in the immediate and permanent suspension of your account, and any certificates you have earned will be revoked from our verification database.